ZXZ Foundation
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"Customer Service"
As Alan Weiss (guru to the savvy consultant) says:
The following are common mistakes that Sales Managers and Owners make in the sales process which could be costing you thousands or even hundreds of thousands in lost revenue.
Wherever you turn these days you’ll find articles covering every business strategy and tactic available to man, from how to make a great presentation to strategies for success all the way to negotiations and prospecting and getting a client to commit. But hardly anyone touches on the subject of breaking the ice with a new [...]
We all want great service, whether we are buying our weekly groceries from a store, or want a billing hitch resolved at our local utilities provider. Whether it’s getting our car fixed, or a great meal in a restaurant. So we can holler and complain about how poor customer service and satisfaction has become – [...]
Customer Relationship Management (CRM) is one of those magnificent concepts
that swept the business world in the 1990’s with the promise of forever changing
the way businesses small and large interacted with their customer bases. In the
short term, however, it proved to be an unwieldy process that was better in
[...]
“Marketing as a spiritual practice.” It sounds contradictory – how can sales and promotion possibly be considered spiritual? But the secret is, once you truly understand that marketing isn’t all about struggle, jargon, tricks or gimmicks, spiritual practice is the very root of success.
Are you concerned about customer loyalty? Are your customers so loyal that they will stick with you through hell and high water? And if not, you really need to question how you can create a customer relationship that’s so gluey, that you never go bluey in the face. Funnily you don’t have to go far. [...]
Q: In a recent column you made the point that the customer is always right, which I agree with. However, in the same column you also said that it is sometimes necessary give problem customers the boot. If the customer is always right, at what point do you think they become so problematic that you [...]
The other day a reporter call to interview me on the “Death of
Customer Service”. My first reaction was to deny that charge
and claim that customer service is very much alive and well.
But upon further thought of the service I’ve received over the
past few months and what others [...]
What a lot of money we have been wasting on dealing with customer complaints.
Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they’re often infused with more credibility than traditional brochures. If your newsletter is little more than blatant self-promotion, however, it’s likely to hit the wastebasket before it hits your target’s desk.
This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer. Isn’t it best to know in advance how to deal with an angry one, of [...]
Homebuyers are an interesting study. Watching people make their home buying decisions has brought me to the conclusion that every decision that every one of us makes is based in emotion. You heard me, it’s all about the emotion. Before you deny what I am describing to you, let me begin with me.
Oh, what has happened to the carbon-based organizational interface? Many organizations have digitized humans – aka carbon-based units – out of existence in their customer service operations. Now, I love digital technology as much as anyone, but it is time to bring the people back into their appropriate customer service roles, don’t you think?
Recognize metaphors from every angle and round up more
insight into your own innovation. Nobody can do it better than
you can!
Customer Service is a critical factor for keeping your clients coming back and ensuring they’ll refer you to others. Growing your business will be a difficult task at best if you don’t perform, meet and exceed your client’s expectations, and provide service that creates customers for life.
Every customer looks for 3 special benefits when they do
business with you. They may not specifically ask for these
benefits. But you’re losing sales if you don’t automatically
provide all 3.
Two situations, two perfectly acceptable experiences, but in one case, an excitement about great service and in the other case, just OK.
Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there – they serve up amazing customer service. And these lessons aren’t just served in my nearest location. But [...]
If you have integrity, nothing else matters. If you don’t
have integrity, nothing else matters. — Alan K. Simpson
Every business owner should have a picture of his or her ideal customer. When I picture my ideal customer, I see a business owner struggling to find time for all that needs to be done, someone passionate about what they do, someone striving to find answers to make their business run better. By picturing this [...]
After years of flying below the radar in the magazine subscription service arena online, MagMall.com is gaining traction real fast. In December, the subscription retailer relaunched it’s once relatively boring (though clean) site with the express intent of competing more effectively against its rivals. Key to the makeover is allowing customers to manage all their [...]
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Boomerang Customers- What You Might NOT Think Brings Them Back!
With all of the calendars and PDA’s and lists I make I recently did a really dumb thing. I forgot my best friend’s birthday and her anniversary. Both special days are back to back and I forgot both of them. After being friends for twenty years I feel old and stupid!